Enhances customer experience across all touch points; from lead to customer conversion and inquiry to purchase. Anticipates customer needs through business intelligence and data analytics. CRM enables you to respond to customer preferences and problem resolution. Helps build long lasting mutually beneficial relationships.
Maintains customer information along with contacts and other details
Analyzes customer data to build business relationships with customers
CRM helps to manage interaction with current and potential customers
Helps to develop long-term relationships with existing and new customers
All leads, customers, interactions, follow-ups and decisions are maintained and tracked
Enables sending out automated marketing campaign emails and news letters